Jen C
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Last activity
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Activity overview
Latest activity by Jen C-
Jen C commented,
Jake Bantz Does this work on Messaging now? I saw your comment here, but then I'm seeing that the Zendesk AI feature mentions it works for Messaging. Maybe that is new, but I wanted to make sure I'...
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Jen C commented,
We would also like to be able to search the entire macro title and body text of the macro. I don't know why that wasn't a thing already. Definitely need some improvements in the macro area to make ...
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Jen C commented,
That sounds great. I just wanted to clarify that the timeline of a year (12 months) to transition to the new dashboard builder would start after the GA of the new dashboard builder?I just wasn't su...
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Jen C commented,
Thank you @Walter Bellante! Also, with the change from the current dashboards to the new Beta dashboards, will all our Reports and Datasets stay the same? Meaning, can I just pull in all my existin...
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Jen C commented,
Finally diving into this, is there a way to assign the filters to the reports. I added a time filter and I can't find a way to make all the reports adjust to the time filter like in our current das...
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Jen C commented,
Hi! Am I understanding this correctly, that we can use the web widget for the messaging channel - without a bot attached? So, the customer would open the web widget, fill out the information and th...
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Jen C commented,
Our agents all work remote and so they are all on different networks with their personal internet providers. Do they need to each configure this to their home internet networks? Or is this somethin...
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Jen C commented,
How can I exclude Calls in Explore Reports for ZD TALK that were recorded on deleted tickets?The ticket ID is not included when I drill in, but the recorded calls are being included in my data for ...
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Jen C commented,
Hi! Our agents share tickets, so there could be 2 agents that respond on a ticket to a customer. I want to look at agent reply time per agent, not per ticket assignee. This is because Agent A could...
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Jen C commented,
Thank you Artur! That's so great! Looks like it might be time to try it out.