Jen Cole
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Total activity47
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Last activity
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Comments
Recent activity by Jen Cole-
I would also like a way to "opt out" of this feature. We are also getting this unwanted tag and big red messaging on a ton of tickets that are not phishing risks. I understand the reason says "the ...
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Is there a way to reverse the comment thread so that the newest comments show at the top of the email to the customer? Maybe I set up the email threading wrong, but the newest comments go to the bo...
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HI! I am testing out the IVR and I set it up with a custom greeting to press 1 to leave a VM, press 2 to request a callback and press 3 to receive a text response. I programmed the IVR for 1 as voi...
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Looking forward to this with messaging and talk. that would be super helpful for us. Thank you for putting it on the roadmap.
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Yep. Thank you! That is what I was missing. Thank you!
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This is exactly what we are trying to set up as well. Added my vote for this!
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I could not find the organizations page listed in the first comment updated on March 10, 2022. Everything for Admins is not in the Admin Center, but I couldn't find a spot to see a list of my organ...
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I added my vote for this too! This is highly needed. Something changed in the last two months and our agents are having to refresh even more than the already too frequent refreshing. It’s intermitt...
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Thank you Ken Millar and Maria Barrera! That was very helpful. Looks like we will need to wait to implement this when the email address/user information can be authenticated and then brought over i...
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We haven't implemented this yet. When you say it doesn't bring over the email address of the customer on the ticket, what information does it bring over? Or is the user information just blank? I'd ...