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Cheryl Johnson's Avatar

Cheryl Johnson

Joined May 11, 2023

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Last activity Dec 01, 2023

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ACTIVITY OVERVIEW

Latest activity by Cheryl Johnson

Cheryl Johnson commented,

CommentTicket automation and collaboration

Several months ago, my team of Agents lost the capability to paste hyperlinks into side conversations.  We now have to copy the text, then link to the URL.

This error only occurs in side conversations.  We are still able to paste hyperlinks directly into comments on the ticket.

Could this please be fixed?

View comment · Posted Dec 01, 2023 · Cheryl Johnson

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Cheryl Johnson commented,

CommentTicket basics

There is a spelling error in this article.  See screenshot for details:

View comment · Posted May 11, 2023 · Cheryl Johnson

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