Andrew Jones

We have the same issue here I've had a look at the code and this piece of code is what's causing the issue it seems.

When i change from scroll to overlay it goes back to normal.

When it's scroll

And overlay


--EDIT--
To change the code right click in the area then click on inspect it will highlight the area click it if it's not then change the scroll to Overlay then close the inspect window. This will stay in place until you refresh the entire page you can still refresh your views normally :)

Would be a big benefit for us and from the looks of it many more.. we've had many customers email us saying why haven't we replied back when we've sent multiple emails to them.

Hi Jahn

Well must say that worked perfectly. 
Just adjusted the automations & triggers and tested it using a test account and worked perfectly fine.

I'm going to test it a couple more times then I'll roll this out on our main platform.
Thanks for the help on this it's greatly appreciated :)

Hi Jahn, The surveys are a great idea which we do use but some of our customers don't want it and sometimes they silently leave us because of it so if they had the option to opt out it would help.
I did try the custom user field and it did work but I could only apply 1 tag to the tickbox i created unfortunately we use tags no_csat & no_survey which have to applied manually.

If we could apply multiple tags that would be a massive help as seen here we can't.

Hi James Clark, I had to create a trigger firstly and create an additional email for our Zendesk "unsubscribe@ourdomain.zendesk.com" 

View conditions.

And in addition the below text was added to the "Request customer satisfaction rating (CSAT) automation.

This is a similar email it was added to previously 

When the customer sends in the ticket it creates a new ticket under a view "Unsubscribe" where we can apply the tags it's just a shame they can't be automatically applied without the agents manually doing it.

Hi,

Some of our customers are asking to be removed from the survey unfortunately there isn't an "Unsubscribe" option currently in tickets going to end users unless the Agent/Admin manually uses the no_survey tag.

We've recently found out some of our customers are silently leaving us due to the survey after each ticket. Obviously if they don't tell us we don't know but I think having a link/button giving the end user the option to have this tag automatically applied on their profile once the link/button is clicked would be a great feature.
Having this option in a ticket update or in the survey it's self would be great :)

I tried to add a link at the bottom of our tickets going out and it generates a new ticket "Satisfaction/Survey Unsubscribe" and this puts the no_csat & no_survey on the ticket unfortunately not on the end users profile.

Thanks.