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Camiel Lawler's Avatar

Camiel Lawler

Joined Jun 07, 2024

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Last activity Jun 07, 2024

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ACTIVITY OVERVIEW

Latest activity by Camiel Lawler

Camiel Lawler commented,

CommentRouting

Hi!
When using Guided mode is there a way for the agent assigned reopened tickets to pull into their playlist or will the need to exit the playlist and check for reopened tickets in their personal queues? I'm hoping to have it where an agent can simply work through the playlist without having to exit the list looking for reopened tickets. 

 

View comment · Posted Jun 07, 2024 · Camiel Lawler

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