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Olivier Degardin
Joined Oct 16, 2021
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Last activity Jun 12, 2023
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Latest activity by Olivier Degardin
Olivier Degardin commented,
Bonjour Frédéric.
I guess you've got the same domain for the different brands.
For example, if you've got 3 languages (English, Italian, French) for the Company TOTO, I guess your 3 URLs are similar to:
- toto.zendesk.com/hc/en-us (or support.toto.com/hc/en-us)
- toto.zendesk.com/hc/it
- toto.zendesk.com/hc/fr
Then once connected to kBackup, just use the arrow linked to the field 'Languages' to watch the complete available languages and select the one you need (see attached screenshot for example if this the point you need).
Regards,
Olivier
View comment · Posted Jun 06, 2023 · Olivier Degardin
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Olivier Degardin commented,
Bonjour Christelle, tout à fait d'accord avec vous pour que l'équipe Zendesk ajoute cette évolution en note interne. Espérons que ce sera entendu et appliqué à moyen terme.
Rappel de la situation actuelle : https://support.zendesk.com/hc/fr/articles/4408846501402-Understanding-and-setting-light-agent-permissions-
Cordialement,
View comment · Posted Mar 24, 2023 · Olivier Degardin
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Olivier Degardin commented,
Hi Michelle,
It must be annoying... Does it concern only one company/client? Are all the domains declared for this company/client? Example: if your client is the company 'abcd', it's possible only the domains abcd.uk and abcd.us have been referred for England and USA. And if your user (sample: flavio.domino@abcd.it) is in Italy, the domain abcd.it has to be added inside the 'Domains' field. See attached screenshot.
Another possible cause could be an automatic 'out of office' answer from an attendee.
Another verification: Is the email address of an impacted user exactly the same everywhere, everytime, I mean for a valid ticket and a suspended one?
Good luck.
View comment · Edited Mar 06, 2023 · Olivier Degardin
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Olivier Degardin commented,
Hello. Plan Availability does not include 'Growth' following your first screenshot. Why? Is it possible to add it for Growth Suite? Following this link: https://support.zendesk.com/hc/en-us/articles/4762263171610-Announcing-Guide-legacy-reporting-upgrade-to-Explore- the impact is the comments will be no more automatically reachable without the Community tab ('Gather' not available for Growth). Thanks.
View comment · Posted Jan 18, 2023 · Olivier Degardin
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Olivier Degardin commented,
Hi, 3 weeks later someone from Zendesk team came back to me to inform me that the Community tab won't be visible in the dashboard if Gather isn't activated for end users... My request was simple and detailed (only a few words where I mentioned we have the Growth Suite). When I go on the new provided link https://support.zendesk.com/hc/en-us/articles/4408882689306 by your colleague, here is what I see. A solution, please... ;)
View comment · Posted Jan 18, 2023 · Olivier Degardin
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Olivier Degardin commented,
Hi Rob Stack, we have the Growth Suite. From your information, we should have the complete tabs: no mention that an Enterprise or Professional version is needed for the Community tab. How can we obtain/declare the Community tab? I can't see it. Please check the attached screenshot from what we have.
Following this article = modifications to be applied soon by your teams (https://support.zendesk.com/hc/en-us/articles/4762263171610-Announcing-Guide-legacy-reporting-upgrade-to-Explore-), we need this tab. Thanks.
View comment · Edited Jan 02, 2023 · Olivier Degardin
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Olivier Degardin commented,
Katarzyna Karpinska: hi. More than 6 months ago, you, as a Zendesk Product Manager, informed us this feature is planned to be implemented this year (2022). The end of this year is in 12 days. I hope it is implemented next week maximum to respect your commitments. Thanks to confirm us the action + the date of the deployment on production. Reminder: the original topic has been created ... early 2015. Regards,
View comment · Posted Dec 19, 2022 · Olivier Degardin
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Olivier Degardin commented,
Hello. What is the status of this request which has the age of a teenager? Is their a hope to see its deployment before 2025 or 2030?
View comment · Posted Dec 19, 2022 · Olivier Degardin
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Olivier Degardin commented,
Hi. I guess guys from Zendesk team may be in position to help you before Christmas! From my understanding following your questions, here are some steps to follow:
1/ from Admin Center
https://[YOURCOMPANY].zendesk.com/admin/people/configuration/organization_fields
2/ from an article (Help Center) to modify/edit
3/ 'Visible to' - choose 'Signed-in users' or another segment?
Regs,
View comment · Posted Dec 08, 2022 · Olivier Degardin
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Olivier Degardin commented,
Hi Steven Hampson. Please find a screenshot attached - the hidden characters in the URL have to be replaced by your own information = Company name or used name for the declaration of the domain, id.... It may help you. Regs,
View comment · Posted Dec 07, 2022 · Olivier Degardin
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