Olivier Degardin

1. Community
2. Français Communauté
3. Permettre à un agent léger de pouvoir utiliser la fonctionnalité @mention

Bonjour Christelle, tout à fait d'accord avec vous pour que l'équipe Zendesk ajoute cette évolution en note interne. Espérons que ce sera entendu et appliqué à moyen terme. Rappel de la situation a...

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• Olivier Degardin
• Created March 24, 2023 07:57
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Valid Emails Dumping into suspend view

Hi Michelle, It must be annoying... Does it concern only one company/client?  Are all the domains declared for this company/client? Example: if your client is the company 'abcd', it's possible only...

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• Olivier Degardin
• Edited March 06, 2023 15:55
• 0 votes

1. Guide
2. ...
3. Setting up Gather community forums
4. Getting started with Gather for your community

Hello. Plan Availability does not include 'Growth' following your first screenshot. Why? Is it possible to add it for Growth Suite? Following this link: https://support.zendesk.com/hc/en-us/article...

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• Olivier Degardin
• Created January 18, 2023 15:59
• 0 votes

1. Explore
2. ...
3. Viewing and using dashboards
4. Overview of the Zendesk Guide dashboard

Hi, 3 weeks later someone from Zendesk team came back to me to inform me that the Community tab won't be visible in the dashboard if Gather isn't activated for end users... My request was simple an...

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• Olivier Degardin
• Created January 18, 2023 15:30
• 0 votes

1. Explore
2. ...
3. Viewing and using dashboards
4. Overview of the Zendesk Guide dashboard

Hi Rob Stack, we have the Growth Suite. From your information, we should have the complete tabs: no mention that an Enterprise or Professional version is needed for the Community tab. How can we ob...

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• Olivier Degardin
• Edited January 02, 2023 13:27
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

Katarzyna Karpinska: hi. More than 6 months ago, you, as a Zendesk Product Manager, informed us this feature is planned to be implemented this year (2022). The end of this year is in 12 days. I hop...

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• Olivier Degardin
• Created December 19, 2022 11:27
• 2 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hello. What is the status of this request which has the age of a teenager?  Is their a hope to see its deployment before 2025 or 2030?

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• Olivier Degardin
• Created December 19, 2022 11:03
• 1 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions

Hi. I guess guys from Zendesk team may be in position to help you before Christmas! From my understanding following your questions, here are some steps to follow: 1/ from Admin Center https://[YOUR...

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• Olivier Degardin
• Created December 08, 2022 17:20
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions

Hi Steven Hampson. Please find a screenshot attached - the hidden characters in the URL have to be replaced by your own information = Company name or used name for the declaration of the domain, id...

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• Olivier Degardin
• Created December 07, 2022 16:02
• 0 votes

1. Community
2. Zendesk APIs
3. Limited results via the Zendesk API: ...api/v2/organizations = different results than with URL ...agent/organizations

Hi Greg. Read those articles:  https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/#incremental-ticket-export-cursor-basedhttps://developer.zendesk.com/docum...

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• Olivier Degardin
• Created November 23, 2022 12:21
• 0 votes