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Leslie Johnson's Avatar

Leslie Johnson

Joined Dec 02, 2022

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Last activity Aug 13, 2024

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ACTIVITY OVERVIEW

Latest activity by Leslie Johnson

Leslie Johnson commented,

CommentMultiple language support

Slovenian (Slovenian) appears to have a language code of SL-SI, not SL-SL. Could you check and correct this?

View comment · Posted Aug 13, 2024 · Leslie Johnson

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Leslie Johnson commented,

CommentSetting up Zendesk Guide

If our Support ticketing system is hosted by Zendesk in Europe, what would be the URL of the host Help Center associated with the ticketing system? 

For example, in the US, the URL is .zendesk.com/hc/en-us. 

What is the equivalent for the UK or France?

View comment · Posted Nov 07, 2023 · Leslie Johnson

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Leslie Johnson commented,

CommentHow to manage the help center

Hi JR Lausin,

Yes, I'm familiar with the API Reference. I'm referring to the "Answer" paragraph above which does not provide a useful link. It says:

"Bot Management is applied only to user paths, not API paths. In general, integrations should use API paths rather than user paths. If your integration is using a non-API path, use an appropriate API path as documented in the developer portal."

So if applications should use API paths rather than user paths, then what is the API path to send the application to the help center? 

In our specific case, if I want the Google Play store to link to a specific article that is published in a publicly accessible Zendesk Help Center, what the correct API path to use for this?

View comment · Posted Oct 23, 2023 · Leslie Johnson

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Leslie Johnson commented,

CommentHow to manage the help center

In the Answer above, you provide a link to the developer portal documentation. Upon landing on that page, I search for API Path and find nothing useful. Can you provide a specific link?

View comment · Posted Oct 19, 2023 · Leslie Johnson

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Leslie Johnson commented,

CommentSetting up Zendesk Guide

Good day. We are using the option "Require sign in." And each article is set to allow "Everyone" to view it. We are using keycloak code from our software application to authenticate users to be able to view the help center pages.

We have found that once a user is able to get into the Help Center and view articles, they have access to the Help Center for the next many hours... basically for the rest of the day. When they come in the next day, they have to access the help center via the software application again.

Is there a way that we can limit the number of minutes or hours that the user has access to the articles? For example, could we set a 4-hour limit? Or could we set it such that if the user logs out of the software application, they are also logged out of the help center?

Thank you.

 

View comment · Posted Oct 10, 2023 · Leslie Johnson

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Leslie Johnson commented,

Community comment Q&A - Help center and community

FYI, The solution to this problem is this API.

{{baseUrl}}/api/v2/help_center/articles/{article-id}/translations.json

 

View comment · Posted Mar 31, 2023 · Leslie Johnson

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Leslie Johnson created a post,

Post Q&A - Help center and community

I have 100+ articles published in US English. The articles get populated with text via a conversion utility that converts our DITA authoring source to Zendesk.

Now I have a separate set of 100+ articles that are translated into Thai. When I try to convert these to Zendesk, it says the article is not created yet. 

So I can go into Zendesk Guide, select the US English article and then select the drop-down for Thai to create the language-specific version of that article, then I have to enter at least one character, click Save, then click Publish. Repeat 100 times.

Is there a way to automate this so I don't have to manually create all 100+ articles? We will be publishing in 6+ languages, so it would be helpful to automate this. 

Edited Mar 24, 2023 · Leslie Johnson

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Leslie Johnson commented,

Community comment Q&A - Help center and community

View comment · Posted Dec 02, 2022 · Leslie Johnson

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Leslie Johnson created a post,

Post Q&A - Help center and community

I am creating categories and sections in the Zendesk Guide.
In the Thai language, it is necessary to control where the word wrapping occurs.
How can I force a line break in a category name? I have tried
/n \n but they do not work.
Support indicates that there is no ability to insert codes or any other way to control the text within a category or section name. This will make our guide look unprofessional to our Thai customers.

Posted Dec 02, 2022 · Leslie Johnson

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