Leslie Johnson

Is it possible to add a custom language and language code? We would like to add a language for English (Southeast Asia).

It has been 10 months since many of the questions were posted on this article. 

Is it still a requirement that users must be signed-in to be able to use the Gen AI?

We have Professional package for Guide and I've not been able to find any way

to add a Chat bot or Answer bot to assist users with the search. The native Search

capability in Guide is quite poor.

Slovenian (Slovenian) appears to have a language code of SL-SI, not SL-SL. Could you check and correct this?

If our Support ticketing system is hosted by Zendesk in Europe, what would be the URL of the host Help Center associated with the ticketing system? 

For example, in the US, the URL is <mybrand>.zendesk.com/hc/en-us. 

What is the equivalent for the UK or France?

Hi JR Lausin,

Yes, I'm familiar with the API Reference. I'm referring to the "Answer" paragraph above which does not provide a useful link. It says:

"Bot Management is applied only to user paths, not API paths. In general, integrations should use API paths rather than user paths. If your integration is using a non-API path, use an appropriate API path as documented in the developer portal."

So if applications should use API paths rather than user paths, then what is the API path to send the application to the help center? 

In our specific case, if I want the Google Play store to link to a specific article that is published in a publicly accessible Zendesk Help Center, what the correct API path to use for this?

In the Answer above, you provide a link to the developer portal documentation. Upon landing on that page, I search for API Path and find nothing useful. Can you provide a specific link?

Good day. We are using the option "Require sign in." And each article is set to allow "Everyone" to view it. We are using keycloak code from our software application to authenticate users to be able to view the help center pages.

We have found that once a user is able to get into the Help Center and view articles, they have access to the Help Center for the next many hours... basically for the rest of the day. When they come in the next day, they have to access the help center via the software application again.

Is there a way that we can limit the number of minutes or hours that the user has access to the articles? For example, could we set a 4-hour limit? Or could we set it such that if the user logs out of the software application, they are also logged out of the help center?

Thank you.

FYI, The solution to this problem is this API.

{{baseUrl}}/api/v2/help_center/articles/{article-id}/translations.json

I have 100+ articles published in US English. The articles get populated with text via a conversion utility that converts our DITA authoring source to Zendesk.

Now I have a separate set of 100+ articles that are translated into Thai. When I try to convert these to Zendesk, it says the article is not created yet. 

So I can go into Zendesk Guide, select the US English article and then select the drop-down for Thai to create the language-specific version of that article, then I have to enter at least one character, click Save, then click Publish. Repeat 100 times.

Is there a way to automate this so I don't have to manually create all 100+ articles? We will be publishing in 6+ languages, so it would be helpful to automate this.