Michael Thomas
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Recent activity by Michael Thomas-
Listening to 'ticket.collaborators.changed'
Hello I've issue I have created an app using ZCLI, and I listening to 'ticket.collaborators.changed' and what I notice is Organization array is empty every time even time a collaborator is added, I...
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JQ ZIS Intetrgration Match
Hello I have developed a ZIS Integration and looking to use a Config setting within the jq Match(), I was wondering if it was possible to use a value from my Config that is the search pattern?
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Return back my own list of tickets to view
With a custom app is possible to intercept the open ticket view and return my own ticket based on a tag and custom role?
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Filter CCs List or Prevent Certain Agent from seeing all end_users
Hello I was wondering if there a way either with custom app or within zendesk. We have 2 teams same zendesk instance, we want to prevent a group of agent from seeing all end_users, is this possible...