Matthew Kentala
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Total activity13
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Last activity
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Member since
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Activity overview
Latest activity by Matthew Kentala-
Matthew Kentala commented,
This is definitely a bug in my opinion. Expectations: The sum should reflect the data that is displayed, period. The top/bottom manipulation in this case is expected to function as a filter for p...
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Matthew Kentala commented,
How is this still not fixed? Do we need to complain about this on Twitter to get someone's attention? This really should be a basic feature. Obviously, the data exists because the published copy...
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Matthew Kentala commented,
It would be great to get this on the roadmap and it's pretty frustrating that this hasn't already been added. The request has been out there for a number of years. Honestly, this seems like a bas...
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Matthew Kentala commented,
I agree with Maik that there should be a way to designate the comments as internal (aka private). Here are a couple of reasons why. You want the side conversation ticket listed under a customer's...
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Matthew Kentala commented,
Is there a way to configure the ticket ID to start with the date and then append the end with the counter? For example, if a ticket were created today the ticket number would look something like t...