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Matthew Kentala

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Latest activity by Matthew Kentala
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    Matthew Kentala commented,

    I agree with Maik that there should be a way to designate the comments as internal (aka private).  Here are a couple of reasons why. You want the side conversation ticket listed under a customer's...

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    Matthew Kentala commented,

    Is there a way to configure the ticket ID to start with the date and then append the end with the counter?  For example, if a ticket were created today the ticket number would look something like t...