Joe Keville
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Last activity
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Activity overview
Latest activity by Joe Keville-
Joe Keville commented,
Hi, I am trying to create this view but I think the above work around may now be out of date. Could someone confirm the step by step please. Thanks Joe
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Joe Keville commented,
Hi, I have set up a new Department (Group) but when I want to include it under department selections on the front end of the website, it is not displaying ?
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Joe Keville commented,
Thank You Gab, if I want it to only calculate inside business hours not calendar hours what would I need to include in the formula ? Joe
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Joe Keville commented,
Hi, We use the assign function to distribute tickets. I want to be able to measure our agents first reply time from when we assign the ticket to them rather than when the ticket was first created....
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Joe Keville commented,
Thank you Kristain, that worked well. Joe
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Joe Keville commented,
Hi, is it possible to set up a trigger when an agent marks themselves as out of office, all of their current, pending on hold and open tickets are assigned to a selected agent. We have a system in ...