Joe Keville
-
Total activity8
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions3
Activity overview
Latest activity by Joe Keville-
Joe Keville commented,
Hi, I have set up a new Department (Group) but when I want to include it under department selections on the front end of the website, it is not displaying ?
-
Joe Keville commented,
Thank You Gab, if I want it to only calculate inside business hours not calendar hours what would I need to include in the formula ? Joe
-
Joe Keville commented,
Hi, We use the assign function to distribute tickets. I want to be able to measure our agents first reply time from when we assign the ticket to them rather than when the ticket was first created....
-
Joe Keville commented,
Thank you Kristain, that worked well. Joe
-
Joe Keville commented,
Hi, is it possible to set up a trigger when an agent marks themselves as out of office, all of their current, pending on hold and open tickets are assigned to a selected agent. We have a system in ...