Harley Gilbert-Rolfe
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Last activity
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Activity overview
Latest activity by Harley Gilbert-Rolfe-
Harley Gilbert-Rolfe created a post,
I am unable to sort by Subject
AnsweredHi there For years we've been able to sort our tickets by subject. Our business has preset subjects when users use the help function in our app and when we train people, we sort by subject so that...
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Harley Gilbert-Rolfe created a post,
Why does my SMS trigger sometimes apply the agent's names but not all the time?
Hi there I've got this trigger that sends an SMS that we have to send out when we've tried calling customers: "Hi {{ticket.requester.first_name}} - you may have noticed a missed call from me, ...
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Harley Gilbert-Rolfe created a post,
Is there a way to get inbound and outbound SMS to be on the same ticket
Hi there! Sometimes my team will proactively contact people via SMS, if the person replies it comes through as a brand new ticket, rather than as a reply on the ticket like you get with normal em...