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Dom
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Dom
Dom created a post,
Post Q&A - Reporting and analytics
I am trying to build a report, which would contain:
- # of tickets that have breached first reply SLA per day.
- Have a possibility to check all of the tickets that breached SLA to identify pain points in our support team.
I've tried to take a look into it but managed only to build a report, which shows the % of tickets that have breached SLA on a specific day.
Any help in this regard would be highly appreciated!
Posted Aug 26, 2021 · Dom
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