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Admin

Joined Jul 23, 2024

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Last activity Jul 23, 2024

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ACTIVITY OVERVIEW

Latest activity by Admin

Admin created a post,

Post Feedback - Zendesk AI and automation

After testing the various AI options, here's our feedback on the areas for improvement:

 

- Make it formal = translate the text into English


Original text

 image.png
 

Make it formal

image.png
 

other exemple

image.png
 

- Make formal’ option = little change from the original


Original text

image.png
 

Make formal

image.png
 

Develop

image.png
 

- Summary: does not mention ‘threat of complaint’ or ‘opposition’.

image.png
 

- Summary = proposes a summary when no action has been taken 

image.png
 

image.png
 

- Make friendly = too friendly (e.g. ‘don't panic’ / too many exclamation marks / have a wonderful day!)

 

image.png
 

image.png
 

- No macros for each chat dating/coaching session


 

- Chat = no intention / language / feeling

image.png
 

- Telephone support: no information on intention, language, feeling. No summary. No macro suggested.

 

image.png


- Macro suggestions = not very effective / no link with user request

 

> no link with user request
image.png
 

> no suggestion
 

- Workspace / macros => no suggestions

image.png
 


 

Posted Jul 23, 2024 · Admin

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