Recent searches


No recent searches

Onur Olmez's Avatar

Onur Olmez

Joined Dec 02, 2021

·

Last activity Sep 18, 2023

Following

0

Follower

1

Total activity

40

Votes

7

Subscriptions

11

ACTIVITY OVERVIEW

Latest activity by Onur Olmez

Onur Olmez commented,

CommentHow to solve issues with the email channel

Currently dealing with this issue. Forwarding of email threads to our support email (to then generate a ticket) isn't working. I've opened a ticket with support and am waiting on a response.

View comment · Posted Jun 14, 2023 · Onur Olmez

0

Followers

2

Votes

0

Comments


Onur Olmez created a post,

Post Feedback - Admin Center

User management is a fragmented mess.

Case and point, trying to "upgrade" an end-user into an admin. Took me 15 minutes to figure out (struggle) how to do this. I feel like I'm very technically savvy and if I'm struggling, obviously there has to be some room for improvement in the UX and workflow of such a simple task.

Posted Mar 03, 2023 · Onur Olmez

2

Followers

2

Votes

0

Comments


Onur Olmez commented,

CommentGeneral questions and issues about tickets

Agree with others that this is a huge limitation and should be considered as a core functionality of the product.

View comment · Posted Dec 16, 2022 · Onur Olmez

0

Followers

2

Votes

0

Comments


Onur Olmez commented,

CommentSetting up Agent Workspace

?

View comment · Posted Oct 13, 2022 · Onur Olmez

0

Followers

0

Votes

0

Comments


Onur Olmez commented,

CommentSetting up Agent Workspace

@...

No dice unfortunately. Can you please add me manually? Thanks.

View comment · Posted Oct 05, 2022 · Onur Olmez

0

Followers

0

Votes

0

Comments


Onur Olmez commented,

CommentSetting up Agent Workspace

Thanks, but problem #2: Apparently the registration site doesn't recognize my preexisting Zendesk Community user account. Is usergroups.zendesk.com different from support.zendesk.com?

View comment · Posted Oct 05, 2022 · Onur Olmez

0

Followers

0

Votes

0

Comments


Onur Olmez commented,

CommentSetting up Agent Workspace

@...

Really would like to get on this roundtable discussion. Unfortunately, the registration link appears to be broken though.

View comment · Posted Oct 05, 2022 · Onur Olmez

0

Followers

0

Votes

0

Comments


Onur Olmez commented,

Community comment Feedback - Ticketing system (Support)

Amie Brennan, yes I have and per the last section of the article, it seems like this feature is "built-in" to the product and cannot be turned off. The issue I'm dealing with is specifically https-based hyperlinking with I'd like the option to turn off.

Example case:

  1. User replies to ticket asking for instructions to do something.
  2. I reply back to ticket (directly via email channel) including already hyperlinked response to a KB article.
  3. User gets a hyperlinked URL followed by same URL (in parathesis) also hyperlinked. 

It's clumsy both for me and my end users.

Seems like this would be a feature request.

View comment · Edited Sep 09, 2022 · Onur Olmez

0

Followers

0

Votes

0

Comments


Onur Olmez created a post,

Post Feedback - Ticketing system (Support)

Recently migrated my org to the new Agent Workspace product. When I add internal comments to tickets, the first logical action I used to do was to write text, then toggle it to be an internal comment. With the new UX overhaul, it's backwards. Apparently, internal and public comments in the compose window now get their own "cached" messages when composing.  It's incredibly annoying when I compose a long internal comment, then toggle it to be an internal comment and the entire text gets wiped. Have to switch back to public comment view, copy the text, then switch back to internal comment view and paste it. Trying to train myself to first select internal comment first, but it's slowing me down.

Edited Oct 05, 2022 · Onur Olmez

4

Followers

5

Votes

4

Comments


Onur Olmez created a post,

Post Feedback - Ticketing system (Support)

When I reply to an open ticket thread via email and add hyperlinks, Zendesk will automatically add duplicate hyperlinks in parenthesis to the body of the ticket message without hyperlinking the original text. This is incredibly annoying as it unnecessarily clutters the message and makes me look incompetent to my customers. I'm surprised Zendesk isn't able to parse the text and simply add a hyperlink to the text itself (which is literally a link in itself) rather than tacking on another link. 

Posted Aug 29, 2022 · Onur Olmez

0

Followers

2

Votes

2

Comments