Onur Olmez
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Total activity40
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes5
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Subscriptions14
Activity overview
Latest activity by Onur Olmez-
Onur Olmez created a post,
User management is a fragmented mess
User management is a fragmented mess. Case and point, trying to "upgrade" an end-user into an admin. Took me 15 minutes to figure out (struggle) how to do this. I feel like I'm very technically sav...
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Onur Olmez commented,
Agree with others that this is a huge limitation and should be considered as a core functionality of the product.
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Onur Olmez commented,
?
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Onur Olmez commented,
Kolten Kittleson No dice unfortunately. Can you please add me manually? Thanks.
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Onur Olmez commented,
Thanks, but problem #2: Apparently the registration site doesn't recognize my preexisting Zendesk Community user account. Is usergroups.zendesk.com different from support.zendesk.com?
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Onur Olmez commented,
Kolten Kittleson Really would like to get on this roundtable discussion. Unfortunately, the registration link appears to be broken though.
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Onur Olmez commented,
Amie Brennan, yes I have and per the last section of the article, it seems like this feature is "built-in" to the product and cannot be turned off. The issue I'm dealing with is specifically https-...
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Onur Olmez created a post,
Degradation to experience adding internal comments to tickets
Recently migrated my org to the new Agent Workspace product. When I add internal comments to tickets, the first logical action I used to do was to write text, then toggle it to be an internal comme...
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Onur Olmez created a post,
Hyperlinking when replying to tickets via email
When I reply to an open ticket thread via email and add hyperlinks, Zendesk will automatically add duplicate hyperlinks in parenthesis to the body of the ticket message without hyperlinking the ori...
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Onur Olmez commented,
Thanks, Jon!