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Krsna Musterer
Joined Jan 31, 2024
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Last activity Mar 20, 2024
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Latest activity by Krsna Musterer
Krsna Musterer created a post,
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
"Anybody can submit tickets" which is found at /admin/people/configuration/
What problem do you see this solving? (1-2 sentences)
This change would allow us to actually use the web widget.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
It took us over a week of investigation to understand why the web widget wasn't working. Finally a support agent asked me to enable that setting to make it work, which we won't do. So now we need to find a totally different way to allow people to submit tickets from within our app.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
We will need to use a workaround, probably directing people to send an email, a completely new plan will be needed.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
I'd like "Anybody can submit tickets" to be a setting on each form. I'd also like the information of this requirement to be somewhere more clear in documentation about the Web Widget, I didn't come across this requirement in any of my troubleshooting and searching support.zendesk.com.
Posted Feb 08, 2024 · Krsna Musterer
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Krsna Musterer commented,
Hi there!
I'm trying to implement the Classic Web Widget. It's almost working, except that when I try to submit the contact us form it shows the following in the console:
"Access to XMLHttpRequest at 'http://{OUR SUBDOMAIN}.zendesk.com/api/v2/requests' from origin 'https://{DOMAIN WHERE I'M TRYING TO IMPLEMENT THE WIDGET}' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource."
Not sure what I missed but I can't find anything here about this issue.
Help?
View comment · Posted Jan 31, 2024 · Krsna Musterer
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