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Sawako Kubo

Joined Oct 29, 2021

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Last activity Sep 11, 2024

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ACTIVITY OVERVIEW

Latest activity by Sawako Kubo

Sawako Kubo commented,

Community comment Q&A - AI and automation

Dane 

Since we have separated the brands of our support site by product, we are having trouble with the bot being able to search and suggest articles across the brand.

The Answer bot will be displayed on our product screens. 

We want to display the Answer bot on our product screen, so we need the Answer bot to be able to find and suggest appropriate articles from multiple brands.

 

Will the Answerbot be able to search and suggest articles from multiple brands in the future?

View comment · Posted Sep 11, 2024 · Sawako Kubo

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Sawako Kubo commented,

CommentHow to manage the help center

Jupete Manitas 
thank you for your reply.
I'm trying to attach a csv file to one of our support pages.

I successfully uploaded the file that I wanted to attach to the page, but I don't know what to do from here….
I opened “Manage attachments” and clicked “Attached media” after selecting the file, but I couldn't attach it to the page.

View comment · Posted Apr 09, 2024 · Sawako Kubo

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Sawako Kubo commented,

CommentSEO and help center search

Greg Katechis

Now it's working! thank you for helping me.

The problem was in other part of code. 

View comment · Posted May 23, 2023 · Sawako Kubo

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Sawako Kubo commented,

CommentSEO and help center search

Greg Katechis

no errors

View comment · Posted May 22, 2023 · Sawako Kubo

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Sawako Kubo commented,

CommentSEO and help center search

Greg Katechis

I moved the following code, but it still doesn't work.

$(document).on("click", function() {
    $(".share-label").attr("aria-selected", "false");
  });

 

View comment · Posted May 19, 2023 · Sawako Kubo

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Sawako Kubo commented,

CommentSEO and help center search

Greg Katechis

Thank you for checking my code!

The following code is already written right above the redirecting code. Could you see the attachment?

  $(document).on("click", function() {
    $(".share-label").attr("aria-selected", "false");
  });

View comment · Posted May 17, 2023 · Sawako Kubo

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Sawako Kubo commented,

CommentSEO and help center search

Hi 

This redirecting code was working just fine, but I just found out it is not working now. When I access the old page, 404 page shows up.

I added the new and old ID in the script today, but I didn't change other parts of the code. 

  

View comment · Edited May 16, 2023 · Sawako Kubo

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Sawako Kubo commented,

CommentHow to manage the help center

Hi, 

Do I need to edit HTML to display a download link on an article page? I've attached a pdf file on the page, but the link doesn't appear.

View comment · Posted Mar 16, 2023 · Sawako Kubo

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Sawako Kubo commented,

CommentWeb Widget documentation

Miranda Burford

Thank you for your reply. We are using Flow Builder...

We are looking forward to hearing further updates!

View comment · Posted Jun 01, 2022 · Sawako Kubo

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Sawako Kubo commented,

CommentWeb Widget documentation

Thank you Greg Katechis

I'll share the API documentation with our tech team. 

Miranda Burford

We are okay with the default icon design, but if it's possible to change the icon, we'd like to change it to our chatbot mascot. Also, we'd like to change the bot icon which shows up in the widget window.

View comment · Edited May 26, 2022 · Sawako Kubo

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