James
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Total activity18
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Last activity
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Member since
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Following1 user
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Activity overview
Latest activity by James-
James commented,
Pretty much the same! Hopefully they will see this.
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James commented,
Mira Yes! We 100% want this. I am shocked it's not an option for messaging. It seems to be an option for Chat but we don't want to use chat anymore. It's called "Chat Rescuer" but won't work for me...
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James commented,
Jupete Manitas The problem arises if it's during normal business hours and our agents don't want to accept the message, it disappears for them after 10 minutes but for the web visitor they would st...
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James commented,
So we need to hire a developer to address a very simple issue?! A person asking for an agent shouldn't have to end up sitting there waiting indefinitely to be told they can't be served right now an...
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James commented,
This is ridiculous. It must go directly to voicemail if the system detects everyone in away or offline status. I still don't understand. If agents do a warm transfer and see no one is there, what d...
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James created a post,
How to structure completely different workflows needs
AnsweredHello, We are a small company expanding additional departments into using Zendesk. A new department we want to add has VERY different time expectations on responses and "resolution" times. I was th...