James
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Activity overview
Latest activity by James-
James commented,
This is ridiculous. It must go directly to voicemail if the system detects everyone in away or offline status. I still don't understand. If agents do a warm transfer and see no one is there, what d...
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James created a post,
How to structure completely different workflows needs
AnsweredHello, We are a small company expanding additional departments into using Zendesk. A new department we want to add has VERY different time expectations on responses and "resolution" times. I was th...