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Shantanu Desai's Avatar

Shantanu Desai

Joined Jun 07, 2023

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Last activity Jun 19, 2023

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Latest activity by Shantanu Desai

Shantanu Desai commented,

Comment[ARCHIVE] Documentation

Hi there,

 

We have AnswerBot(now Autoreplies) enabled in our production and sandbox Zendesk instance. While it continues to work in the production instance, it has stopped working in the sandbox. 

A little context: we have the trigger set up to respond to customers, via email, as soon as they open a ticket. The email gets sent, but no suggestions are included.

When testing using the `Configure and test` button, the expected articles show up for multiple queries. 

Our help centre is set up for signed-in users only. 

Are there other considerations that I may be missing? Could someone help me figure out why the same exact trigger works in production but not in the sandbox, please?

Thanks!

 

View comment · Edited Jun 07, 2023 · Shantanu Desai

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