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Daniela Healy

Joined Jun 08, 2022

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Last activity Aug 23, 2022

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ACTIVITY OVERVIEW

Latest activity by Daniela Healy

Daniela Healy commented,

CommentRouting

Is it possible to create different rules that target different brands? (We don't want agent cross over between the tickets we route)

 

 

View comment · Posted Aug 23, 2022 · Daniela Healy

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Daniela Healy commented,

Community comment Developer - Zendesk APIs

Not really, I want it to be grouped for the Customer. We are testing on the customer side, and it looks like one continuous conversation. (That screenshot is from my view as a zendesk customer when I asked for help, so I would like our customers to have the same view). 

View comment · Posted Jun 19, 2022 · Daniela Healy

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Daniela Healy created a post,

Post Developer - Zendesk APIs

We are setting up Messaging in one of our brands, and we want it to show the past conversations between the end-user and our support like they are seen below (Taken out of my own Chats with Zendesk Support).  As of now, they just show on the Client's end as one continuous conversation.

What setting are we missing in order to get it set up? 

Posted Jun 15, 2022 · Daniela Healy

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Daniela Healy commented,

Community comment Developer - Zendesk APIs

Thank you so much, I thought that was it, but I wasn't sure. 

View comment · Posted Jun 09, 2022 · Daniela Healy

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Daniela Healy created a post,

Post Developer - Zendesk APIs

I am working with my team, and I hit a bit of a wall here: In regards to this article:  https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/?_ga=2.251889673.1601553504.1654182773-287442560.1607637413#creating-a-jwt-token 

We're good until we hit the "Generating JWT token"

It says we need 

  • alg: (required) 
  • typ: (required)
  • kid: (required) 

"kid" Is not the Secret Key, but where would we get that one? 

Posted Jun 08, 2022 · Daniela Healy

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