Adam Whibley

Thank you @Jason Walker-C, 

The word prompts are helpful and make for a great workaround. Maybe you notice this with your bot too, but when I use phrases like "Start Over" it goes "I didn't quite catch that" first before actually resetting. While it isn't a huge deal, it's a weird experience for the end-user (as they at first think they typed something incorrectly). 

I'm just wondering why, if there's a "start over" button already available, it can't also be a step in the flow builder - it'd be great to add at the end of any branch that doesn't result in an agent transfer. 

Hello Lisa Tam, 

I wondered when a "back" or "restart" button could be added to the flow builder. I noticed when one types in "start over" it will prompt you to do so, so could we simply have a button that would perform this function as well so it is clear to the end user? 

Thank you