Matthew Wyckoff

Agreed. Terribly inconvenient when the product doesn't allow you to log in so you can't access the support chat... traditional email only elicits a form response about being unmonitored.

Further, when checking the Zendesk status page, the issue wasn't listed. Scrolling to the bottom of the page to report the issue, by using the "Tell us." link, takes you to a page that no longer exists. 
https://support.zendesk.com/hc/en-us/articles/4404617865498

Thankfully, our account executive was very responsive.