Rory Ashford-Bentley

I support this 100% Ethan is absolutely right. Since rolling out the new update this feature has caused lots of complaints within our team. At any given time we can have multiple tickets from a single sender which creates a rather frustrating user experience.

The biggest frustration is that for a few seconds the tab title is the ticket subject and then it changes to the sender name so our team can see that the data is there but then is removed and as an Admin I dont have any tools to turn the feature off.