Saren Black
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Total activity75
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Last activity
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Activity overview
Latest activity by Saren Black-
Saren Black commented,
Is there a way to disable this function? We do not need this and it is cluttering up the UI. It is now the default panel that is open when opening a ticket so it requires extra clicks to navigate t...
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Saren Black commented,
This is very helpful. Is there also a way to adjust this recipe to get an average time that calls are abandoned over a specific time period? (Last week, last month, etc.)
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Saren Black commented,
We are of the same opinion as everyone else. This poorly thought-out change makes it obvious that you do not have any clear understanding of how your customers use your product. For example, we rec...
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Saren Black created a post,
Operation Hours Pop-up in Agent Workspace
We have agents that switch off between email, phones, and chat. The operating hours notification keeps popping up over and over if the agent does not choose to go online. They X out of the pop-up b...