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Belinda Daub
Joined Nov 11, 2021
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Last activity Nov 11, 2021
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Latest activity by Belinda Daub
Belinda Daub commented,
Community comment Feedback - Ticketing system (Support)
We also need this access. Most of our customers have asked for their managers to be able to review the tickets for the entire organization, and to update and/or close them. It would be best to allow us to configure end-user roles with specific access rights, but at a minimum to provide one additional role that allows managers to change the status (open, hold, pending, solved...) on tickets.
View comment · Posted Nov 11, 2021 · Belinda Daub
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