Angelena Askam
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Last activity
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Activity overview
Latest activity by Angelena Askam-
Angelena Askam commented,
For this limitation mentioned in the article: "The ability to set up multiple call routing fallback groups in Talk settings for a single line or IVR keypress isn’t currently supported with omnicha...
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Angelena Askam created a post,
Agent Workspace - Location Details
Before enabling Agent Workspace, agents were able to see the location (general city) that customers were chatting in from. With the Workspace enabled, that function is completely gone.I did find a ...