Angelena Askam
-
Total activity7
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes3
-
Subscriptions2
Activity overview
Latest activity by Angelena Askam-
Angelena Askam commented,
There is already a way to control that.You should have groups set up if you haven't already. Once you enabled Guided Mode for a certain group of agents, you can also manage Views to control which o...
-
Angelena Askam created a post,
Agent Workspace - Location Details
Before enabling Agent Workspace, agents were able to see the location (general city) that customers were chatting in from. With the Workspace enabled, that function is completely gone.I did find a ...