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Susanne Gaspar

Joined Oct 11, 2022

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Last activity Mar 04, 2024

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Latest activity by Susanne Gaspar

Susanne Gaspar commented,

Community commentZendesk AI EAP - Generative AI

Thank you Elina, Well, dat is echt niet grappig, toch? We are just starting and so far only testing the generative AI in Tickets - so far, we did not have the AI making any bad jokes, haha! Thanks for your update and good luck and success with the bot!

View comment · Posted Mar 04, 2024 · Susanne Gaspar

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Susanne Gaspar commented,

Community commentZendesk AI EAP - Generative AI

Hi Elina, we are experiencing the same problem, would you mind sharing how you fixed it?

View comment · Posted Feb 28, 2024 · Susanne Gaspar

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Susanne Gaspar commented,

CommentTeam members and groups

I just set up a new group. When agents try to assign a ticket to this group via Macro, the group is not entered/accepted and gets thrown out. The agents can also not select this group from the assignee dropdown. They do not see the group. The agents have access to all tickets. Which tweaks do I have to make so all agents can see the group?

View comment · Edited Jun 27, 2023 · Susanne Gaspar

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Susanne Gaspar commented,

CommentBusiness-Regeln

Hallo,

ich suche einen Platzhalter für das Datum des letzten öffentlichen Kommentars. Wir arbeiten mit Round Robin, und bei allen bisherigen Versuchen bekomme ich immer nur das tagesaktuelle Datum. Wie lautet der korrekte Platzhalter?

Außerdem möchte ich in einen neuen öffentlichen Kommentar den kompletten Text des letzten öffentlichen Kommentars über einen Platzhalter einfügen. Dies funktioniert auch, aber leider unformatiert, so dass es nicht lesbar ist. Wie ist dafür der korrekte Platzhalter?

View comment · Posted Oct 11, 2022 · Susanne Gaspar

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