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Melanie Frey

Joined Jun 09, 2022

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Last activity Feb 11, 2025

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ACTIVITY OVERVIEW

Latest activity by Melanie Frey

Melanie Frey commented,

Community comment Feedback - Ticketing system (Support)

We also urgently need this feature and I can only agree with the previous speakers. Zendesk no longer responds at all. I have no understanding for that.

View comment · Posted Oct 17, 2024 · Melanie Frey

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Melanie Frey commented,

Community comment Feedback - Zendesk AI and automation

Hallo, 

 

You show this picture in your article:

 

If I have understood correctly, this would be extremely expensive for this company with over 500k automated resolutions. Right? Could you use the example to explain the costs involved? 

 

Thank you in advance, Melanie

View comment · Posted May 06, 2024 · Melanie Frey

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Melanie Frey commented,

Community comment Q&A - Users, groups, and organizations

Hi Fran, thank you for sharing the links. Unfortunately, the hyperlink for the first articles is wrong. Here is the right one: https://support.zendesk.com/hc/en-us/articles/4408886146842-About-organizations-and-groups

Best, Melanie

View comment · Posted Mar 05, 2024 · Melanie Frey

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