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RyanMichael Hirst

Joined Oct 16, 2021

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Last activity Dec 27, 2023

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Latest activity by RyanMichael Hirst

RyanMichael Hirst created a post,

Post Developer - Zendesk Apps Framework (ZAF)
Web Widget (Classic) does not work

We have an app on zendesk that renders the web widget with the following code



This used to work but is not failing on all 200 instances that we have the app installed on.


We have tried reverting our help center theme back to the default theme but that is not the issue. We are able to render the web widget fine on other websites. But within the context of an app installed on a zendesk website the widget does not load. (i.e. https://indigovstaging.zendesk.com)


How should we proceed to debug this? We h


 


Posted Dec 03, 2021 · RyanMichael Hirst
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RyanMichael Hirst commented, 
Community comment  Developer - Zendesk SDKs
Community
Sweet! Thanks a lot Eric really appreciate it
View comment · Posted Jul 15, 2021 · RyanMichael Hirst
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RyanMichael Hirst commented, 
Community comment  Developer - Zendesk SDKs
Community
Hey Jeff so I just verified that this method works within the context I am getting the error from


window.client.set('ticket.assignee', { groupId: xxx, userId: xxx });


I am trying to call


window.client.set('comment.text'. '');


from an app that is in the ticket_editor location. That's where the method should work right?
View comment · Posted Jul 13, 2021 · RyanMichael Hirst
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RyanMichael Hirst commented, 
Community comment  Developer - Zendesk SDKs
Community
1. I can replicate on firefox and Chrome. 


2. The comment exists in the dom node on dev tools under the "zendesk-editor--rich-text-comment" div.


3. I don't see a clear button under the "Internal Note" section on the ticket view page. Where is that?


 


I am pretty sure there is a bug with the comment.text setter. All the other client setters / functions work for me.
View comment · Posted Jul 13, 2021 · RyanMichael Hirst
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RyanMichael Hirst commented, 
Community comment  Developer - Zendesk SDKs
Community
Yeah we have the same src in our script tag


View comment · Posted Jul 12, 2021 · RyanMichael Hirst
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RyanMichael Hirst created a post, 
Post  Developer - Zendesk SDKs
Client.set('comment.text') method does not work
I am using the ZAF client on a number of environments and have been trying to debug why this particular method window.client.set('comment.text', '') does not work on one of them. 


It works on all others except one. Is it possible that the problem environment is running an older version of the ZAF client?
Posted Jul 07, 2021 · RyanMichael Hirst
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