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Monark Bhagat's Avatar

Monark Bhagat

Joined Feb 09, 2022

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Last activity Aug 25, 2022

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ACTIVITY OVERVIEW

Latest activity by Monark Bhagat

Monark Bhagat commented,

Community comment Feedback - Sales CRM (Sell)

Adding ability to send SMS thru a sequence is also something ZD Sell should look into

 

View comment · Posted Aug 25, 2022 · Monark Bhagat

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Monark Bhagat commented,

Community comment Feedback - Sales CRM (Sell)

Do we have duplicate lead detection/ Merging for Lead ingested other then CSV?

View comment · Posted Aug 25, 2022 · Monark Bhagat

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Monark Bhagat created a post,

Post Feedback - Sales CRM (Sell)

Zendesk Sell have many features that needs improvement including the Admin center, Zendesk Sell is more focused on Agents able to handle there own profile while in an organization this need to be restricted due to many reasons of security. For Example Signature and admin should be able to set a common Signature thru out the organization for uniformity. Sell number assignment that should not be something Agents should be allowed to do which will eliminate them choosing an incorrect phone number and then Admin reaching out to Support to unassign that number, also Admin has no visibility on user profile that being said we cant review if Agent has assigned number if yes what number is assigned.

Posted Aug 25, 2022 · Monark Bhagat

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Monark Bhagat created a post,

Post Developer - Zendesk APIs

Hi, we were adding leads using API and it was accepting sourceID as string type but now we are getting error as it need to be a number was anything change recently? and if there was any update made, was this change made aware at some place? where should I go for any updates on API?

Posted Aug 23, 2022 · Monark Bhagat

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Monark Bhagat commented,

CommentUsing Sell reports

Can this reports be exported ?

View comment · Posted Feb 09, 2022 · Monark Bhagat

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