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Frank Vazquez
Joined Nov 08, 2021
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Last activity Nov 08, 2021
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Latest activity by Frank Vazquez
Frank Vazquez commented,
CommentLive chat agent guide
Hello guys,
I had a question about away versus invisible when it comes to routing. As I understand it, when an agent sets him/herself to invisible, they get out of the "virtual line" and are no longer considered the "longest agent without a chat". What if they are away? Does the same logic occur?
View comment · Posted Nov 08, 2021 · Frank Vazquez
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