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Frank Vazquez

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Latest activity by Frank Vazquez
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    Frank Vazquez commented,

    1. Chat
    2. ...
    3. Agent guide
    4. Configuring your chat availability settings

    Hello guys,   I had a question about away versus invisible when it comes to routing. As I understand it, when an agent sets him/herself to invisible, they get out of the "virtual line" and are no l...

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