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Gary Halberstadt

Joined Mar 05, 2024

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Last activity Jan 13, 2025

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Latest activity by Gary Halberstadt

Gary Halberstadt commented,

Community comment Feedback - Ticketing system (Support)

Hi Yvonne P. . We are currently stuck with a custom Google compute script that uses an Excel spreadsheet in the back-end. Far from ideal. You can also use the Round Robin app (https://www.zendesk.com/marketplace/apps/support/58316/round-robin/) but why we should have to pay for a separate add-on to support this is beyond me.

View comment · Edited Jan 13, 2025 · Gary Halberstadt

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Gary Halberstadt commented,

Community comment Feedback - Ticketing system (Support)

Hi Sys Admin, I've literally been waiting over 10 years for this basic function. I have no feedback that it's available as of yet.

View comment · Posted Jan 09, 2025 · Gary Halberstadt

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Gary Halberstadt commented,

Community comment Feedback - Ticketing system (Support)

Barry, why is this post marked as Complete, when round-robin assignment is not supported via the current omni-channel routing. Please mark this post as Incomplete again.

View comment · Edited Mar 14, 2024 · Gary Halberstadt

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Gary Halberstadt commented,

Community comment Q&A - Tickets and email

Are you saying I must comment on that original post, or add more detail to this one?

View comment · Posted Mar 14, 2024 · Gary Halberstadt

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Gary Halberstadt created a post,

Post Q&A - Tickets and email

The following post has been marked as completed:

https://support.zendesk.com/hc/en-us/community/posts/4409222757786-Round-Robin-assignment

However, the functionality for round-robin assignment is not available via Omnichannel routing, as discussed in that post. Please change the status of this original issue back to Incomplete.

Edited Mar 05, 2024 · Gary Halberstadt

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