Jem

1. Community
2. Zendesk Suite Q&A
3. Post internal comment with trigger

Thank you superstar! @... @... it worked for me by creating a http target and inserting the following: https://XXXXX.zendesk.com/api/v2/tickets/{{ticket.id}}.json  

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• Jem
• Created August 11, 2021 13:08
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Post internal comment with trigger

@... Thank you, I tried it on both but in a loop. Slightly confused. If  I set a tag to fire the trigger, do you mean on that same trigger I would also have to set another 'is not x tag' condition?...

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• Jem
• Created August 11, 2021 12:49
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Post internal comment with trigger

i got stuck in the spam loop - any ideas on how to stop this?

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• Jem
• Created August 11, 2021 08:50
• 0 votes