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Damon Remy
Joined Apr 29, 2024
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Last activity Apr 29, 2024
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Latest activity by Damon Remy
Damon Remy commented,
I’m writing to express my deep frustration regarding my company’s subscription issues. I’ve been a loyal Zendesk customer for nearly a decade. However, recent experiences have pushed me to seriously reconsider our partnership.
For the past several months, my team and I have been trying to adjust our subscription, reducing the number of agents as we have restructured our support team. The matter remains unresolved despite numerous emails and attempts to downgrade and reassign users. Your team's responses have been inconsistent and unhelpful, resulting in a constant back-and-forth that has lasted for months.
This lack of progress is completely unacceptable. We’ve tried everything on our end, from making users “light users” to reassigning tickets, yet our requests have fallen on deaf ears. This ongoing debacle has not only been a waste of our time, but it also speaks volumes about Zendesk's customer service quality.
This runaround has gone on far too long, and I refuse to let it drag on any further.
I expect a response and, more importantly, a resolution within the week. If not, my company will terminate its relationship with Zendesk.
View comment · Posted Apr 29, 2024 · Damon Remy
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