Test Agent
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Total activity41
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Last activity
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Activity overview
Latest activity by Test Agent-
Test Agent commented,
I have a similar issue although I managed to route tickets correctly to a department and based on skills. However, any other agent out of this department can take the chat and maintain a conversati...
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Test Agent commented,
Yes, far from definitive. I can count the total licenses with the filters: In another account I manage, we have quite a few roles, so I filtered by non-paying licences: Still, I agree with yo...
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Test Agent commented,
Hi Brian Noble, In the Team members page you can see the roles for each user. You can also use the Filter and select the roles you want to count And I agree with you that a link from the "seats...
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Test Agent commented,
Hi Annelisa Brown, I managed to find a short workaround to assign the default outbound call line to an agent. I had the same issue in Enterprise where two agents had different default numbers. I n...
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Test Agent commented,
Hi, In Messaging, how do you clean up the conversation from a user in the chatbox, so when the user comes back will see the chatbox empty? Or at least the user can see the conversations grouped, ju...