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Sara Hebo
Joined Nov 23, 2021
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Last activity Nov 23, 2021
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Latest activity by Sara Hebo
Sara Hebo created a post,
Post Feedback - Ticketing system (Support)
Make it possible to configure columns on "Customer ticket page"
The Customer ticket page has default columns: ID, Subject, Requested, Updated, Group, Assignee - These fields do not help the agent identify which case to choose. In order for the agent to be able to identify which case to choose, we need to be able to configure columns w. custom ticket fields.
Posted Nov 23, 2021 · Sara Hebo
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