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Henning
Joined Oct 16, 2021
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Last activity May 25, 2023
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Latest activity by Henning
Henning commented,
Hi there
First of all, i appreciate the chance to be heard, by you Jonathan. A way of contacting us in the community is one of the reasons why i enjoy zendesk!
But. I do unfortunately think that Zendesk have been shooting way off on this part. Having only 1000 MAU will still be to low for a small customer service. We receive something between 8000 to 12000 tickets per month. Converting that to MAU's would be way above the maximum amount of 1000.
We have been looking at implementing the bot next month, and will still do it for testing. But if the MAU isn't raised significant, i do not see any point of using the Zendesk bot. We are on a PRO edition, and i would expect that to be around 10.000 MAU's and between 20.0000 and 40.000 MAU for Enterprise.
These numbers are mainly based on what i see from other comments regarding this, and not based on my own numbers. But i will update the post, when we launch the bot and have tested it for a month.
I really do appreciate that you guys are reaching out for us, and i really hope that you aren't just doing it, so that "you have done something", but because you are actually hearing us out, and plan on adjust the current plan to something that makes sense.
Thank you for creating a wonderful platform. I hope you continue to improve it, and in the right direction. Unfortunately this plan isn't, at the moment.
Thanks!
View comment · Posted May 25, 2023 · Henning
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Henning commented,
Hi Todor
Great to hear! :)
Remember that you need to activate the agent in zendesk chat, before the translation feature is visible in zendesk support. I'm unfortunately not 100% sure on which plan you need to be on, before translation is a option. But chat is definitely required on the specific agent.
Have a nice day! :)
View comment · Edited Jun 28, 2022 · Henning
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Henning commented,
Hi Todor
Of my knowlegde, you would need to be sure that Agent workspace is activated. You can see more about it here:
https://support.zendesk.com/hc/en-us/articles/4581758611866#topic_xjc_3d3_b3b
Afterwards you need to activate each agent in zendesk chat, since chat is required in order to use the translation feature in support.
I hope this will solve your problem. :)
View comment · Posted Jun 21, 2022 · Henning
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Henning commented,
Christian Mortensen
You need to be sure, that the users have Zendesk chat activated, if they need to use the translation feature in Support. :)
If you are the admin, you will most likely have chat enabled on your user by default.
View comment · Posted Jun 17, 2022 · Henning
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Henning commented,
Hi @...
I recently received a email regarding the shopify integration update, with sunshine support. That's awsome, since that gives us a overview on each customer.
Now for a question regarding my original post. Is there any update on connecting all shopify stores under integrations to one right panel app, instead of having a app for each store?
Thanks! :)
View comment · Posted Nov 02, 2021 · Henning
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Henning commented,
Hi @...
Thanks for the link.
Getting a custom made app is definitely also a option, which i will look closer at! :)
Have a nice day.
View comment · Posted Jul 26, 2021 · Henning
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Henning commented,
Hi @...
Thanks for your reply. :)
Using a 3rd party translation tool is definitely a solution, but the current pricings seems a bit too much on what we are looking for.
We are currently on a Pro suite plan, and we like the idea of having a integrated translation like the one you have made for Zendesk. And since you have made it, why not staying at that integration, instead of getting 3rd party apps? :)
The incoming translations work perfectly. So that's why we hoped that outgoing translations also would be made from your google translate integration.
Since that isn't coming in the near future, we will look at other options like the 3rd party translation. :)
Thanks!
View comment · Posted Jul 26, 2021 · Henning
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Henning commented,
Hi @...
A question regarding the email support in agent workspace. You inform that we need 3rd. party apps for outgoing translation.
Do you have any intention of expanding the outgoing translation to email support? We really need that feature, and are not currently interested in using 3rd. party apps for translation that way. :)
Thanks!
View comment · Posted Jul 21, 2021 · Henning
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Henning created a post,
Hi there. :)
We have more than 20+ webshops where each storefront is being moved to shopify. But each storefront will have their own shopify backend.
This is currently working great for us, and we are satisfied with the solution.
So everything is great, but (oh yes, there is a "but" :) )... We have a problem with the shopify integration for zendesk. The app is working totally as intended for a storefront. The issues here is that we have to activate a new shopify app for each storefront. That way we will end up with 20+ shopify apps on our right side panel.
We have seens solutions like hardcoding a function which let the agent show the apps based on the customs country or a tag. But that is not a good solution for our setup. Unfortunately.
We are really in need of a function in the shopify app, where the integration of several stores can be connected to the same shopify app. :)
Thanks!
Posted May 26, 2021 · Henning
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