Laura
-
Total activity28
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes13
-
Subscriptions7
Activity overview
Latest activity by Laura-
Laura commented,
@jorge this is globetrotter.de . But they stopped using the bot as it seems.
-
Laura commented,
Ironically, the exact feature is already available for the bot, but only as an addon from an external service provider, which of course you have to pay for again. Zendesk would just have to replic...
-
Laura commented,
Hi Kate, just to let you know, there are a lot of people agreeing with you. This issue was raised a year ago. You can find the community thread here: https://support.zendesk.com/hc/en-us/community/...
-
Laura commented,
I have to strongly agree here. Back and Start over buttons are absolutely standard functionalities for a bot and we don't understand why these buttons don't exist in Zendesk Flow. From our point of...
-
Laura commented,
Hi Christine, thanks for your reply! I thought it would be helpful if the answer was posted publicly for others to see. It doesn't seem to be a very complicated question after all. I will wait for ...
-
Laura commented,
As editing the article doesn't work, I will add one more information here. :-) I attach an example of how we thought we could achieve the state that an automated message can be sent depending on th...
-
Laura commented,
Hi, is it possible to make fields in the flow Builder non-mandatory? Thanks!
-
Laura created a post,
Automated message in Flow when department is offline
We would like to forward to our customer service at one point in our messaging flow. In order to forward the chat/message to the correct department, we have included a field where the customer can ...