laura abraham
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Last activity
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Activity overview
Latest activity by laura abraham-
laura abraham commented,
Hi Sam, just to let you know, the exact same thing was requested here https://support.zendesk.com/hc/de/community/posts/4411971678874-Add-Back-step-in-Flow-Builder
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laura abraham commented,
+1 We have the exact same problem. I also mentioned it in a different community thread a couple of month ago. We would like to send a message to our customer, when the department that we transfer h...
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laura abraham commented,
Lisa Tam Is there any way for us to build this ourselves? It seems that there is no planning at Zendesk to implement the topic.
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laura abraham commented,
@jorge this is globetrotter.de . But they stopped using the bot as it seems.
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laura abraham commented,
Ironically, the exact feature is already available for the bot, but only as an addon from an external service provider, which of course you have to pay for again. Zendesk would just have to replic...
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laura abraham commented,
Hi Kate, just to let you know, there are a lot of people agreeing with you. This issue was raised a year ago. You can find the community thread here: https://support.zendesk.com/hc/en-us/community/...
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laura abraham commented,
I have to strongly agree here. Back and Start over buttons are absolutely standard functionalities for a bot and we don't understand why these buttons don't exist in Zendesk Flow. From our point of...
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laura abraham commented,
Hi Christine, thanks for your reply! I thought it would be helpful if the answer was posted publicly for others to see. It doesn't seem to be a very complicated question after all. I will wait for ...
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laura abraham commented,
As editing the article doesn't work, I will add one more information here. :-) I attach an example of how we thought we could achieve the state that an automated message can be sent depending on th...
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laura abraham commented,
Hi, is it possible to make fields in the flow Builder non-mandatory? Thanks!