Kelsey

+1 for this post, our team would definitely benefit as a ton of our user-base interact within private Facebook Groups rather than pages. Chris Drylie any update here as we're well past Q1 as one of your previous updates mentioned? :) 

Having a quick snapshot of device information for our users would be helpful in troubleshooting. We work exclusively through email and this feature isn't available for email tickets. 

This is essential to our business, we need the option to report on volume of incoming tickets received at each of our Support email addresses. This is quite an old thread (4 years?) but I was encouraged to post here, any updates to speak of? 

This is essential to our business, we need the option to report on volume of incoming tickets received at each of our Support email addresses. I know this has been brought up by others but I was encouraged to submit this as feedback for the potential of expediting the request.