Stephan Seyfarth

1. Agent guide
2. Additional ticket channels
3. Translating conversations in the Zendesk Agent Workspace

The "enforced" usage of Google Translate turns the Agent Workspce into a no-go for us at the moment for legal reason. Please, consider to implement a configuration option to disable this feature.

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• Stephan Seyfarth
• Created May 31, 2023 10:00
• 0 votes

1. Community
2. Feedback - Admin Center
3. Filter option to show users that are consuming any Zendesk lic.

As a workaround one may just select all  relevant roles, like "Admin", "Agent" ..and whatever role requesting a licence you got. Still it's not quite convenient if you would need it more often. Per...

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• Stephan Seyfarth
• Created May 15, 2023 09:16
• 0 votes

1. Community
2. Feedback - Admin Center
3. New team Members Page: extra Role column

Thanks Tom Dupuche for the confirmation, still "future plans" reduces the excitement a bit. Having the "role" in sight is crucial for managing our customer base, as we use larger numbers of standar...

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• Stephan Seyfarth
• Created March 03, 2022 14:04
• 0 votes