Matt Dineen

I would also like to see this functionality - it would clearly be of business benefit if the Merge facility had a 2 new options associated with it:

a) Warn - Warning pops up, but allows merge if organisation is different

b) Prevent - Warning pop up and stops the merge is the organisation is different.

I would use b) right now if it was an option (a support consultant incorrectly merged one ticket with a different client/org). The consequences of doing this on the 'wrong' ticket could potentially be serious.