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Aldo Ercolani

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Activity overview

Latest activity by Aldo Ercolani
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    Aldo Ercolani commented,

    1. Agent guide
    2. Ticket management
    3. Sharing tickets

    Hello there, we have a trigger that automatically set Closed on the shared ticket (receiving side) after 5 days it's been resolved. Then, a new comment on the ticket (sender side) does not update a...

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    Aldo Ercolani commented,

    1. Guide
    2. ...
    3. Supporting multiple languages in Help Center
    4. Localizing help center content

    I am following the "Adding translated text" section in order to add support for italian, german and romanian in Guide. My Zendesk interface is in italian but Help Center's default language in Engli...

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    Aldo Ercolani created a post,

    Jira Service Desk integration

    1. Community
    2. Feedback - Ticketing System (Support)

    Writing here as suggested by Ludwig Parma from Customer Advocacy Team on ticket https://support.zendesk.com/hc/requests/6731891  I configured the plugin and I can raise issues from Zendesk to both ...

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    • 1 vote