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Jennire Araque
Joined Oct 27, 2021
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Last activity Jan 30, 2023
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Latest activity by Jennire Araque
Jennire Araque commented,
I am getting the error: The tag 'other' is already used in a custom field drop-down, multi-select or checkbox.
This is expected when attempting to add a tag that is already in use in an org.
My question is: what is the suggested method to finding where a specific tag is used? scanning every field in an org is not scalable and the tag is not visible in the 'top 100' tags.
View comment · Posted Jan 30, 2023 · Jennire Araque
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Jennire Araque commented,
Hello, any traction on this update to the SLA functionality?
It has been 3 years since we got the response that this was not a priority.
Similar situation as the comments above where on-hold is used when tickets are with development or with a vendor and do not need frequent updates to the client.
View comment · Posted Oct 27, 2021 · Jennire Araque
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