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Jennire Araque

Joined Oct 27, 2021

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Last activity Jan 30, 2023

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Latest activity by Jennire Araque

Jennire Araque commented,

CommentTicket customization

I am getting the error: The tag 'other' is already used in a custom field drop-down, multi-select or checkbox.
This is expected when attempting to add a tag that is already in use in an org. 


My question is: what is the suggested method to finding where a specific tag is used? scanning every field in an org is not scalable and the tag is not visible in the 'top 100' tags. 

View comment · Posted Jan 30, 2023 · Jennire Araque

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Jennire Araque commented,

Community comment Feedback - Ticketing system (Support)

Hello, any traction on this update to the SLA functionality?
It has been 3 years since we got the response that this was not a priority. 

 

Similar situation as the comments above where on-hold is used when tickets are with development or with a vendor and do not need frequent updates to the client. 

 

 

View comment · Posted Oct 27, 2021 · Jennire Araque

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