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Arthur
Joined Apr 13, 2022
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Last activity Aug 28, 2023
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Latest activity by Arthur
Arthur commented,
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Arthur commented,
Just wanted to check if we have this new data set available now in explore?
We are also hoping if in this new data set, it will allow us to capture average time end user spends in our KB.
Thank you
Art
View comment · Posted Aug 08, 2023 · Arthur
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Arthur commented,
1 vote here - this will help our unit a lot if this will be possible
View comment · Posted Jun 14, 2023 · Arthur
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Arthur commented,
Missed messaging session is part of the things we are measuring. Can we please ask to have a metric / attribute in Explore that would help us measure this.
Thank you
View comment · Posted May 02, 2023 · Arthur
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Arthur commented,
HI Team,
We would like to have visibility of missed live messaging session but I'm not sure if there is such an attribute for messaging in explore.
Seeking your help as to how can we get that visibility in messaging channel.
Thank you
Art
View comment · Posted May 02, 2023 · Arthur
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Arthur commented,
Hi Team,
Is there a way to add other componets other than apps? Can we add knowledge capture app as a component for layout builder?
Is there an option to assign layout to each group?
Thank you
View comment · Posted May 01, 2023 · Arthur
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Arthur commented,
Im testing omnichannel routing, it appears to be working in all channels except in Side Conversations.
Even if I add the routing tag, it still does not auto assign. Is there a configuration that needs to be done on our end? A button to switch? or if Side conversation is not included in the auto assign is there a way for us to get the SC's auto assigned?
View comment · Posted Mar 13, 2023 · Arthur
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