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Arthur

Joined Apr 13, 2022

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Last activity Aug 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Arthur

Arthur commented,

Community comment Feedback - Chat and Messaging (Chat)

+1

View comment · Posted Aug 28, 2023 · Arthur

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Arthur commented,

Community comment Q&A - Reporting and analytics

HI Orsolya Forster

Just wanted to check if we have this new data set available now in explore?

We are also hoping if in this new data set, it will allow us to capture average time end user spends in our KB.

Thank you

Art

View comment · Posted Aug 08, 2023 · Arthur

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Arthur commented,

Community comment Feedback - Ticketing system (Support)

1 vote here - this will help our unit a lot if this will be possible

View comment · Posted Jun 14, 2023 · Arthur

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Arthur commented,

Community comment Feedback - Reporting and analytics (Explore)

Missed messaging session is part of the things we are measuring. Can we please ask to have a metric / attribute in Explore that would help us measure this.

 

Thank you

View comment · Posted May 02, 2023 · Arthur

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Arthur commented,

CommentHow to fix issues in Zendesk messaging

HI Team,

We would like to have visibility of missed live messaging session but I'm not sure if there is such an attribute for messaging in explore.

Seeking your help as to how can we get that visibility in messaging channel.

Thank you

Art 

View comment · Posted May 02, 2023 · Arthur

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Arthur commented,

CommentTicket customization

Hi Team,
Is there a way to add other componets other than apps?  Can we add knowledge capture app as a component for layout builder?

Is there an option to assign layout to each group?

Thank you

View comment · Posted May 01, 2023 · Arthur

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Arthur commented,

CommentRouting

Im testing omnichannel routing, it appears to be working in all channels except in Side Conversations.

Even if I add the routing tag, it still does not auto assign. Is there a configuration that needs to be done on our end? A button to switch? or if Side conversation is not included in the auto assign is there a way for us to get the SC's  auto assigned?

 

 

View comment · Posted Mar 13, 2023 · Arthur

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