Arthur

1. Community
2. Zendesk Support EAP - Custom Ticket Statuses
3. EAP docs: Creating ticket statuses

Hi Team, Can we please add or is it possible that the custom statuses can be assigned to specific group inside Zendesk? That way, we can also do a customized approach for process in each groups. Ju...

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• Arthur
• Created September 26, 2022 23:03
• 0 votes

1. Community
2. Zendesk Support EAP - Custom Ticket Statuses
3. EAP docs: Creating ticket statuses

Hi Team, Can we please add or is it possible that the custom statuses can be assigned to specific group inside Zendesk? That way, we can also do a customized approach for process in each groups. Co...

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• Arthur
• Created July 27, 2022 22:47
• 0 votes

1. Community
2. Zendesk Support EAP - Custom Ticket Statuses
3. EAP docs: Managing ticket statuses

Hi Team, Is it possible to add a delete option or add another tab in managing the Custom status to be called "Inactive"? Then we can just revisit the inactive tab if we want to reactivate the ticke...

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• Arthur
• Created July 20, 2022 23:27
• 1 vote

1. Community
2. Zendesk Support EAP - Custom Ticket Statuses
3. EAP docs: Enabling Ticket Statuses

Hi Gaurav Parbat, This is really a nice project and we are happy to be one of the pilot users. Our team is a big unit and we are cautious with the testing to avoid any confusion in operations. We n...

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• Arthur
• Created July 20, 2022 01:05
• 0 votes

1. Explore
2. ...
3. Performing calculations
4. Adding fixed calculated metrics

Hi Elaine, Good day! Is it possible to use queries to create a new calculated metric? ex. Query 1 + Query 2 / 2  2 department has merge and we are trying to get the overall performance of the busin...

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• Arthur
• Created April 13, 2022 00:16
• 0 votes