Arthur
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Last activity
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Activity overview
Latest activity by Arthur-
Arthur commented,
Missed messaging session is part of the things we are measuring. Can we please ask to have a metric / attribute in Explore that would help us measure this. Thank you
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Arthur commented,
HI Team, We would like to have visibility of missed live messaging session but I'm not sure if there is such an attribute for messaging in explore. Seeking your help as to how can we get that visib...
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Arthur commented,
Hi Team,Is there a way to add other componets other than apps? Can we add knowledge capture app as a component for layout builder? Is there an option to assign layout to each group? Thank you
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Arthur created a post,
Can we still register in the EAP program?
AnsweredDear Zendesk team, This program really looks cool and we are just wondering if we can still register as the early users of this new enhancement (layout builder). We look forward to your advice. Art
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Arthur commented,
Im testing omnichannel routing, it appears to be working in all channels except in Side Conversations. Even if I add the routing tag, it still does not auto assign. Is there a configuration that ne...
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Arthur commented,
Hi Elaine, Good day! Is it possible to use queries to create a new calculated metric? ex. Query 1 + Query 2 / 2 2 department has merge and we are trying to get the overall performance of the busin...