Arthur
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Recent activity by Arthur-
Im testing omnichannel routing, it appears to be working in all channels except in Side Conversations. Even if I add the routing tag, it still does not auto assign. Is there a configuration that ne...
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Hi Elaine, Good day! Is it possible to use queries to create a new calculated metric? ex. Query 1 + Query 2 / 2 2 department has merge and we are trying to get the overall performance of the busin...